Last updated: March 16, 2026
These Terms of Service (“Terms”) are a legal agreement between Zern Inc. (“we,” “us,” or “our”) and you (“you” or “your”), the entity or individual accessing or using FileCatch (the “Service”). By creating an account or using the Service, you agree to be bound by these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
You must be at least 18 years of age to use the Service. The Service is intended for business use. By using the Service, you represent and warrant that you meet these requirements and that your use complies with all applicable laws and regulations.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@intake-portal.com if you suspect unauthorized access.
Workspace administrators are responsible for managing team member access, configuring intake workflows, and ensuring that their use of the Service — and their clients’ use — complies with these Terms.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.
You agree not to:
You retain full ownership of all files, documents, and data you upload to the Service (“Your Content”). By uploading Your Content, you grant us a limited, non-exclusive license to store, process, and transmit it solely as necessary to provide the Service to you.
You are solely responsible for ensuring you have all rights necessary to upload Your Content and to share it through the Service, including any content belonging to or relating to your clients or third parties.
We do not use Your Content to train AI models or for any purpose beyond operating the Service.
The Service uses artificial intelligence to assist with document processing and data extraction. AI-generated outputs are provided as a convenience and may not be accurate or complete. You are responsible for reviewing, validating, and relying on any AI-generated results, and we make no guarantee as to their accuracy or fitness for any particular purpose.
AI processing is performed through Anthropic’s API. Your content may be transmitted to Anthropic solely for processing; it is not used to train their models under their API terms.
Paid plans are billed in advance on a recurring basis (monthly or annually, as selected). All payments are processed by Stripe, Inc. By providing payment information, you authorize us to charge the applicable fees to your payment method.
Fees are non-refundable except as required by applicable law or as expressly stated in a separate agreement. We reserve the right to change our pricing with at least 30 days’ notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.
If your payment fails, we may suspend access to the Service until payment is resolved. Accounts with outstanding balances after a reasonable cure period may be terminated.
The Service, including its design, code, features, and branding, is owned by Zern Inc. and protected by applicable intellectual property laws. These Terms do not grant you any rights in the Service beyond the limited license described in Section 3.
If you provide us with feedback or suggestions about the Service, you grant us the right to use that feedback without restriction or compensation.
Each party agrees to keep confidential any non-public information of the other party that is designated as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, or that is independently developed without reference to the confidential information.
You may cancel your account at any time through the Service settings or by contacting us. Cancellation takes effect at the end of the current billing period.
We may suspend or terminate your access to the Service immediately, with or without notice, if you breach these Terms, if required by law, or if we reasonably believe your use poses a risk to the Service or other users.
Upon termination, your right to use the Service ceases immediately. We will delete your workspace data within 30 days of account closure in accordance with our Privacy Policy.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZERN INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
IN NO EVENT WILL OUR TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
You agree to indemnify, defend, and hold harmless Zern Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) Your Content; or (c) your violation of any applicable law or third-party rights.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.
Before initiating any legal action, you agree to contact us at support@intake-portal.com and attempt to resolve the dispute informally for at least 30 days.
We may update these Terms from time to time. When we make material changes, we will notify you by updating the version number and “Last updated” date at the top of this page and by displaying a notice within the Service. If you continue to use the Service after the updated Terms take effect, you accept the revised Terms.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zern Inc. regarding the Service and supersede any prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right.
You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
If you have any questions about these Terms, please contact us at: